Welcome to Smith’s of London – your trusted VW specialist delivering premium care for all Volkswagen models. With an impressive {{average-rating}}-star rating on Google and {{review-count}} 5-star reviews, our expertise helps you avoid unnecessary costs while maintaining your vehicle to the highest standards.
As VW specialists, we bring the same expertise that has earned us recognition working with premium vehicles like Mercedes, Audi, BMW, Land Rover, and Jaguar.
Our expert team’s deep understanding of Volkswagen engineering ensures exceptional results for every vehicle we maintain. Whether you drive a petrol, diesel, hybrid, manual, or automatic Volkswagen, our experienced professionals ensure premium care on every visit.
Timing Chain Tensioner Problems: Are you hearing rattling noises from your engine, particularly during cold starts? These sounds often indicate timing chain tensioner wear, especially in TSI engines. Without proper attention, this can lead to severe engine damage. Our experts identify early warning signs and provide preventative solutions.
DSG Transmission Concerns: Are you experiencing jerky gear changes or delayed responses when accelerating? These symptoms often indicate wear in your automatic gearbox system. Our experts determine whether it’s mechanical wear or electronic control issues and provide effective solutions.
Carbon Build-up Issues: Has your vehicle lost performance or become less responsive? Direct injection engines can suffer from carbon build-up on intake valves. Our specialists use advanced cleaning processes to restore your engine’s efficiency and performance.
Water Pump Complications: Notice coolant leaks or temperature fluctuations? VW water pumps can develop issues over time. Our team identifies and addresses cooling system problems before they cause engine damage.
Electrical System Faults: From window regulators to control units, electrical issues require expert diagnosis. Our specialists ensure accurate fault finding and effective solutions, restoring your vehicle’s systems to perfect working order.
Turbocharger Problems: Experiencing power loss or unusual noises? Our experts diagnose and repair turbocharger issues, ensuring optimal engine performance and preventing further complications.
Throughout your vehicle’s time with us, clear communication remains our priority.
After our initial inspection, we provide a detailed report of our findings and discuss any necessary work.
You maintain complete control – we only proceed once you’ve approved our recommendations.
Conveniently located at 29-41 Shirley Road (CR0 7ER), a short drive from Coulsdon, we offer exceptional value compared to main dealers.
Our family-run facility provides easy access via quiet roads and expert care without town centre hassles.
Our commitment to excellence and transparent communication has earned us an outstanding reputation in the community.
Outstanding customer service and genuine care throughout, professional, friendly and communicated every step of the repair process from booking and before proceeding with the repairs to our Ford Kuga. Picked the car up working and all cleaned too! First time using the Garage, Liam and all the team were great so this will be our go to in future and I have recommended to others based on our... Read More
I’ve been using smiths of London for years, honestly the best garage I’ve ever used, I recommend them 💯
We always use Smith’s for our car as they go above and beyond to give exceptional customer service. They give honest advice, they’re reliable, and they offer great value for money. Traders like this are hard to find, it’s such a breath of fresh air to know you can trust Smith’s to do a brilliant job. Thanks guys!
Full service/MOT carried out
Darren called and emailed to discuss some items discovered on health check which I was unaware of, 2 of which were safety related
They quoted for the work which I accepted and was pleasantly surprised when the bill was reduced because the items took less time than anticipated. Nice to see fairness these days, very rare.
Was kept informed... Read More
I recently had the compressor for my car's air conditioning replaced and I couldn't be more impressed with their service. From start to finish, the team was professional, knowledgeable, and efficient. They diagnosed the issue quickly, explained everything clearly, and carried out the repair to the highest standard.
Not only was the work done promptly, but they also ensured everything was... Read More
I had been Liam’s customer for 3 years to service my DS3 and later Suzuki Swift, and have been very impressed by their efficiency, transparency and passion on the cars. The first time I came for an MOT and service Liam made a video on the underside of the car explaining what his concerns are. I never had that before and it really added my confidence in the transparency. I can’t recommend... Read More
Liam and the team carried out our vehicles annual MOT and service. As usual, we were sent an email listing jobs that were required, all of which were carried out on the same day.
Another thoroughly efficient and professional procedure.
Well done, Smiths of London.
Collection and delivery service is a godsend for me. It means I can continue to use Liams garage. Service is impeccable and my car is well looked after. Staff are lovely .
This is a very well run garage: the staff are clear about the costs, the work that needs to be done, and gave me a transparent process. I am definitely going to use it again.
Great service: car picked up from my home, serviced and MOT carried out and car returned cleaned and deleted. What more could you ask for
I had a fantastic experience at Smiths of London! The service was top-notch, and they did an excellent job fixing my exhaust. The price was very fair, and I will definitely be coming back for more business. Highly recommend!
Amazing service. Fast and reliable services. A trusted partner for me and my business in the Shirley area
Great company that really cares about their customers and their community, they go above and beyond. Family focused and trustworthy.
Excellent service, very professional and friendly staff. They even took my car away from home and brought it back to me, a favour that i am very garateful for.
Really recommand Smith
Nothing but positive things to say about Liam and Smiths of London. I had an issue that I needed resolving very urgently and Liam went above and beyond to ensure that he was able to help. I have been a customer with them for a number of years and would not consider going anywhere else. Super friendly, helpful and trustworthy.
We have only great things to say about Smith's of London. Liam is always extremely helpful and is always very honest with you. Just wondering if they are ever going to reopen as it would be a shame to lose such a wonderful car garage service centre in London.
Great service from Smith's who squeezed my car in for an MOT at very short notice, thank you!
Very friendly staff - prompt service - kept uptodate on any problems (if any) - car collected & returned as promised - Great overall service - couldn't be faulted.
Reliable and trustworthy garage that genuinely cares about clients. Wouldn’t go anywhere else now
Having read through many of the messages, it appears that superlatives are now in short supply! Nevertheless credit where credit is due.
Dissatisfied with the major service done on my car - 2006 Clio - I sought a second opinion.
Smith's of London were recommended to me by my daughter. From making a booking to collecting the car the following day, Liam and his team were courteous,... Read More
Update Aug 2024: I just had my MOT done with Smiths of London, very satisfied with the level of work carried out. I moved a little further away but I always go back to Smiths of London, won’t go to any other garage.
I’ve been going to Smiths of London for the past 5 years. No other garage I’ve been to compares to the level of service you get from Liam and the team. Honest &... Read More
Wonderful team and excellent service at Smith's. Fixed the aircon (diagnosis, new condenser and replaced o-rings) for much cheaper than one of the big chain garages quoted. Felt very transparent as they talked me through the process, and kept me updated with progress along the way.
Will return for future MOTs and services.
Smith’s of London is the best mot and service garage I have ever used.
I have been with them two years now for mot and services and other problems with my car.
They are so helpful with advice and they do not do any work until I receive a breakdown of work to be done and cost.
I will be using these guys for every car issue I have, trust them completely. Told friends and... Read More
The high rating is not a coincidence. Clear communication, excellent diagnostics and so generous with their time. Really can't speak highly enough of Liam and the team. Won't be using another garage in London if I can help it.
